Flawed Products, Returns, and Refunds
The person receiving the items will be required to sign a POD/Delivery note indicating that each item has been received in good condition. Executive Wallpaper cannot be held liable for any damages that were not indicated on the POD/Delivery note at the time of delivery. Should the product/s be flawed on delivery (and we are notified on the POD/Delivery note), we will endeavor to replace the item in question. All valid claims are subject to assessment by our staff and decisions made are at the discretion of Executive Wallpaper management. If we are unable to replace the flawed item within 30 days a full refund will be applicable. We do not accept returned goods under any other circumstances. Please refer to cancellation and returns.
When returning goods in any of the above circumstances please contact our sales department immediately. Cell: +27 (0) 79 065 3261